Refund Policy

Thank you for shopping with solethestore.com. We value your satisfaction and aim to provide high-quality products and services. Please read our Refund Policy carefully before making a purchase.

1. No Refund Policy

All sales are final. We do not offer refunds on any purchases. Please ensure that you review your order carefully before completing your purchase.

2. Exchange Policy

We offer exchange only under the following conditions:

• The product must be returned within 7 days of purchase.

• The product must be in its original, unused condition with all tags, packaging, and accessories included.

• Proof of purchase (e.g., receipt or order confirmation) must be provided.

3. Damaged or Defective Products

Exchanges will not be accepted for products that show signs of damage, misuse, or wear and tear caused by the customer.

If you receive a damaged or defective product, please contact us within 48 hours of receiving your order with photographic evidence. We will assess the issue and provide guidance on the next steps.

4. Non-Exchangeable Items

Certain items are non-exchangeable, including but not limited to:

• Sale or clearance items

• Customized or personalized products

• Items not in their original condition or packaging

5. Exchange Process

To initiate an exchange, please contact our customer service team:

• Email: [email protected]

• Phone: +961 71 737 702

You will be responsible for shipping costs associated with returning the product for exchange.

6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on our website.

7. Governing Law

This Refund Policy is governed by and interpreted in accordance with the laws of Lebanon.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

• Email: [email protected]

• Phone: +961 71 737 702

Thank you for your understanding and support.

Last Updated: 01/01/2025